Ask Tyson the Bison- Interior Federal’s Virtual Assistant

Say “Hello” to Tyson the Bison, Interior Federal’s upgraded automated virtual assistant! You can find Tyson the Bison at the bottom right of our home page on our website, ready to  answer general questions about products and services, location information, and more. Our virtual assistant gathers information directly from our Interior Federal website, to provide you with accurate responses specific to your credit union.

Why the upgraded Tyson the Bison is Great for Members:

• Personalized experience: Receive responses based on your specific needs and the context of your conversation, providing a more personalized experience.
• 24/7 Availability: Tyson is available around the clock, ensuring you can get help anytime you need it.
• Reliable information: Tyson provides reliable and consistent information sourced directly from our website, ensuring you receive the most relevant and up-to-date information.
• Multi-language support: Tyson is programmed to understand and respond to questions in English or Spanish.

Here are some questions you can ask Tyson the Bison:

• How do I become a member?
• What are your current certificate rates?
• How do I check the status of my application?
• How can I apply for a credit card?
• How can I contact member service?

For questions involving sensitive information, members should contact a live representative via secure chat/email, located within digital banking, or call us at 800-914-8619. It’s important to note that Interior Federal only uses AI for our virtual assistant.

Click the chat icon on our home page to start a conversation with Tyson today!

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